Continual WordPress security and blacklist monitoring
Nearly 1 out of 4 websites run on the popular WordPress platform and it’s widespread use makes WordPress sites a desirable target for hackers. Along with hardening WordPress and creating a firewall, security monitoring is one of the most important steps you can take to protect your website.
What we do
Cinch keeps vigil over your website by monitoring for malware which allows us to quickly identify and react to security incidents. Your WordPress site is scanned around the clock for a wide variety of malicious software including:
- SQL Database Injections
- SPAM Injections
- Malicious Redirects
- Website Defacements
- Malicious iFrames
- PHP Mailers
- SPAM Email Scripts
- Cross-site Scripting (XSS)
- And more
Once we detect that an incident has occurred, we swing into action and aggressively clean-up the malware from your site. Should a blacklisting occur, we work with the list service to have your site removed so your customers are no longer warned about visiting your site.
We also monitor the most prevalent blacklists including Google, Bing, Norton, McAfee and more. You cant afford your customers to see, ‘This site may harm your computer’ listed in search results. If your site ends up on a blacklist, we will handle the process to have your site removed from the list so your reputation can retain intact.
24/7 WordPress Security Monitoring is automatically included in our
Essential Support WordPress maintenance plan.
Frequently Asked Questions
- Do you only support WordPress sites?
- Does it matter what kind of WordPress theme I'm using?
Nope. We support ALL WordPress sites, so whether you're using a free, paid, or custom theme built specifically for you, we'll support it.
- Will you update my premium plugins?
We update every plugin that we’re allowed to. From time to time, we find a premium plugin installed on a customer’s site that has not been licensed or has expired. If we’re not able to update it, we will send you a message through our support system about the issue and ask you to renew the license or ask if we can take over the license renewal process for you (in this case, you will be charged an annual fee relative to the license cost).
- What if an update breaks my site?
Once in a while, an update to a theme or plugin will cause unexpected issues with your site. In these rare cases, we first roll your site back to a previous state, then investigate what went wrong. We inform you of what happened, and give recommendations to remedy the issue.
- Do you use any third party technologies?
We integrate certain best-of-class technologies into our maintenance plan when appropriate. For example, we administer backups through BlogVault and monitor security with Site Lock.
- Do you offer around the clock technical support?
Not at the moment, no. Our entire real, live staff is U.S. based, and have real lives. If we get enough demand for support at 1am in the morning we'll consider adding it.
Our support hours are 9am - 6pm Central, Monday through Friday.
- How do I make a support request?
If you are a current customer and would like to make a support request, please log into your account and Submit a Ticket from the dashboard.
- Does Cinch support WordPress Multisite?
Why yes, we support both WordPress Multisite and Multisite Network. However, the wide variety of setups options and configurations require that we get more information up-front.
- Do you lock me into a long-term contract?
If we were pro wrestlers, we'd put long-term contracts in the sleeper hold. Cancel whenever you want, but it'd be better if you stayed :)
- How do I cancel my subscription?
- Login to your account at cinchws.com
- Click the link to Subscriptions
- Click View on the subscription you wish to cancel
- Click Cancel