Extra support for WooCommerce powered shops
WooCommerce is a powerful e-commerce solution for WordPress. It powers over 1 million online shops of all sizes. Additional functionality can be added through the WooCommerce extension library. All that extra awesomeness translates into a large codebase that requires precise care when updating, especially major release updates (from 2.4.x to 2.5 for example), and critical extensions, which happen periodically every year. WooCommerce urges careful testing of major releases against your theme and extensions for compatibility before updating a live site:
What we do
Staging environment testing
When a major WooCommerce or critical extension update is available, we’ll push a copy of your site to a temporary development (staging) environment and update WooCommerce. There, we’ll test for compatibility and functionality, making sure nothing major is broken. If we find an issue, we’ll notify you and recommend a solution. Here’s a few things we test for when updating WooCommerce:
- Theme Compatibility
- Extension Compatibility
- Cart Functionality
- Checkout Functionality
- Permalink Cache Flush
All major search engines take page load speed into consideration when determining how your site stacks up. In addition, usage statistics prove that slower sites have higher visitor abandonment rates – users will leave your site for another rather than wait for pages to load.
To start, we run a speed test on your website to find any glaring issues. Depending on your hosting, many of these issues can easily be fixed. To further increase your site speed, reduce server load, and improve perceived lag, we set up and configure a caching system that also provides a host of features beyond page caching.
Once the initial audit is complete and caching is up and running, we continue to optimize the site through periodic database optimizations. You can also say goodbye to spam comments — we keep them cleaned out on a regular basis.
- Speed Test
- Database Optimization
- Site Caching
- File Minification
- Cache Preloading
- Spam Protection & Comment Removal
Off-peak upgrade scheduling
After determining that your site is compatible with a WooCommerce update, we’ll schedule the update to run during an off-peak time in order to limit any site downtime for your customers. Typically, that means early in the day, but, if you have a specific need just contact us and we’ll coordinate the timing with you.
WooCommerce maintenance is included in our
Essential Support for WooCommerce WordPress maintenance plan.
Additional WooCommerce help
There are many other WooCommerce support activities that we can handle for you on an as-needed basis. Cinch maintenance customers receive an exclusive discounted development rate and we’ll be happy to provide a no-obligation quote for services. Some often requested items include:
- Set-up and Testing Payment Gateways
- Store E-mail Customization
- Store E-mail Deliverability
- Shipping Configuration
- Product Entry and Configuration
Frequently Asked Questions
- Do you only support WordPress sites?
- Does it matter what kind of WordPress theme I'm using?
Nope. We support ALL WordPress sites, so whether you're using a free, paid, or custom theme built specifically for you, we'll support it.
- Will you update my premium plugins?
We update every plugin that we’re allowed to. From time to time, we find a premium plugin installed on a customer’s site that has not been licensed or has expired. If we’re not able to update it, we will send you a message through our support system about the issue and ask you to renew the license or ask if we can take over the license renewal process for you (in this case, you will be charged an annual fee relative to the license cost).
- What if an update breaks my site?
Once in a while, an update to a theme or plugin will cause unexpected issues with your site. In these rare cases, we first roll your site back to a previous state, then investigate what went wrong. We inform you of what happened, and give recommendations to remedy the issue.
- Do you use any third party technologies?
We integrate certain best-of-class technologies into our maintenance plan when appropriate. For example, we administer backups through BlogVault and monitor security with Site Lock.
- Do you offer around the clock technical support?
Not at the moment, no. Our entire real, live staff is U.S. based, and have real lives. If we get enough demand for support at 1am in the morning we'll consider adding it.
Our support hours are 9am - 6pm Central, Monday through Friday.
- How do I make a support request?
If you are a current customer and would like to make a support request, please log into your account and Submit a Ticket from the dashboard.
- Does Cinch support WordPress Multisite?
Why yes, we support both WordPress Multisite and Multisite Network. However, the wide variety of setups options and configurations require that we get more information up-front.
- Do you lock me into a long-term contract?
If we were pro wrestlers, we'd put long-term contracts in the sleeper hold. Cancel whenever you want, but it'd be better if you stayed :)
- How do I cancel my subscription?
- Login to your account at cinchws.com
- Click the link to Subscriptions
- Click View on the subscription you wish to cancel
- Click Cancel