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Stop worrying about crashes, hackers, and broken plugins. 
Cinch’s US-based WordPress experts monitor, maintain, and fix your site so you can focus on building your business.

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Real WordPress experts. Real solutions. Real fast.

Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

Outdated plugins

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Security breaches

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Proactive Monitoring

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DIY fixes making things worse

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Good First Impressions – Why a Faster Site Speed is Important

A first impression always matters. Whether applying for a job or meeting a client for the first time, we all know the importance of appearing at your best. Commercial enterprises go to great lengths to entice and engage customers as they walk

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Ensure Gmail and Gsuite Deliverability in WordPress

Are you having trouble sending WordPress emails and notifications to your Gmail or Gsuite email? This is a common issue with both Gmail and Gsuite (and other email hosting services). There are well known reasons for why it's happening, and what you

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How to get your webhost to upgrade to PHP 7

As we saw last week, the WordPress push towards upgrading to PHP 7 is gaining steam. While this effort as a whole is very good, it's leaving site owners on older, legacy hosting platforms in a bit of a bind. Why the

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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Fix FTP Connection Issues with GoDaddy

I recently ran into an issue trying to connect to a new FTP account for a client who's hosted on GoDaddy. After setting up a new FTP account, I copied the credentials GoDaddy provides to manually configure an FTP client and continually

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Why We Recommend Extensions from WooCommerce.com

We support a ton of customers running WooCommerce on their sites and have seen an equal ton of WooCommerce extensions and plugins on those sites. Over the years we've noticed a few patterns and can safely say that we highly recommend using

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Has My WordPress Website Been Hacked?

Unfortunately, hacking is a very real and prevalent problem faced by countless online entities. WordPress, as one of the internet’s most popular platforms for running independent websites, is no exception; approximately 25% of WordPress sites will be hacked at some point during

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

Read more

The human security factor: Passwords

Hardening WordPress—the steps taken to tighten up security to prevent a malicious intrusion into your website—can seem daunting to the typical user. Luckily, one of the simplest things you can do to harden WordPress is also one of the most effective: use

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New Cinch Branding: For Real this Time

We've been designing logos and brands for years, especially Chris and his team at Studio2. Lots of really good work over the years. Designing for ourselves should be a... wait for it... cinch for us right? Yeah not quite so much. Turns

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If the sub’s a-rockin’…

It's a Friday celebration in the Cinch submarine! Today we hit a milestone with the number of websites we manage and your crew is partying near torpedo bay three. Thanks to all our great customers who've trusted us with the protection and

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Remove expired SSL certs before adding Let’s Encrypt

We love Let's Encrypt because it makes running an SSL certificate easy to set-up, it renews automatically, and provides tough data encryption. You might be one of the many site owners who are interested in making the switch from an existing annual

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Add Revision support to WooCommerce Products

WooCommerce Products make use of WordPress's Custom Post Type feature, but one thing you'll notice is missing is revision support. WooCommerce has deliberately omitted support for revisions because the majority of the content in a WooCommerce product is stored as metadata. The

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How to fix a 403 Forbidden Error in WordPress

Are you seeing a 403 error when you try to access your site? It's one of the most frustrating errors a site owner can see when it comes unexpectedly. In this article we'll go over the 403 forbidden error and how to

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Stop WordPress From Exposing Your Admin Usernames

By default, WordPress makes certain user information publicly available. While this was intended to support features like author archives and app integrations, it also means your admin usernames may be easier to find than you’d like. The good news: this isn’t a

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Managed Hosting vs WordPress Support Services

In the last few years the concept of managed WordPress hosting has really taken off. Providers like WP Engine, Pressable, and Pagely started the concept, and regular, old-school hosting companies like Media Temple and Liquid Web have jumped on the bandwagon. If

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WooCommerce 6.8.0 Adding New Default Shipping Zone and Method

Update: WooCommerce 6.8.1 fixes this issue WooCommerce 6.8.0 was released last week and appears to have added a potential new bug related to shipping physical products. Smart Shipping for new sites A new featured called Smart Shipping that is supposed to set

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Cloud Backups

Website backups are vital to your site’s long-term health. Unfortunately, the free WordPress backups provided by hosting companies typically aren’t enough to reliably restore your site to its full glory after a crash… or in some cases, even restore it at all.

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Create a WordPress Admin Account via phpMyAdmin

Have you ever been totally locked out of your WordPress admin account? While it's normally a rare occurrence, it can happen if your site has been hacked, an accidental deletion or another admin has deliberately deleted you. If your account is totally

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