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Stop worrying about crashes, hackers, and broken plugins. 
Cinch’s US-based WordPress experts monitor, maintain, and fix your site so you can focus on building your business.

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Real WordPress experts. Real solutions. Real fast.

Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

Costly downtime

During your biggest sales weekend

Outdated plugins

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Security breaches

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Proactive Monitoring

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DIY fixes making things worse

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Frustrated customers

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Web Application Firewall for WordPress Websites

A Web Application Firewall (WAF) helps to protect websites by monitoring and filtering traffic between the site and the internet. It protects against certain attacks like cross-site-scripting, file inclusion and SQL injection, among others. A WAF is like placing a barrier in

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Setting Up Server-side WordPress Cron Events

We've recently come across a handful of reasons to ditch WordPress' built in cron scheduler (wp-cron). As with many things, I never remember exactly how it's set up, so this is quick step by step I can refer back to. I'm not

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Get Ready: WooCommerce 3.9 set to require PHP 7.0

WooCommerce 3.9 is currently in development and is set to be released early January 2020. One change of note will be the new minimum PHP requirement: PHP 7.0 - any site running on an older version will not be able to update

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Cinch Enhances Server Performance: Upgrading from Apache to Litespeed

At Cinch, we're committed to providing our hosting customers with the best in reliability and speed. Server performance is a critical factor that directly impacts website speed, user experience, and search engine rankings. A slow-loading website can lead to frustrated visitors, increased

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WooCommerce Stripe plugin now requires PHP 5.6

We use Stripe as our payment processor here at Cinch. We love the streamlined approach to almost everything Stripe does - from the user checkout experience to our own account management. It's a solution we often suggest to our clients for the

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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WooCommerce 2.7 release delayed, version changing to 3.0.0

We were expecting a brand new, major release version of WooCommerce to be released today (2.7), but in a post on the WooCommerce Dev blog, it looks like it's being pushed back a few weeks, likely April 4th. Critical bug found Pushing

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Fix FTP Connection Issues with GoDaddy

I recently ran into an issue trying to connect to a new FTP account for a client who's hosted on GoDaddy. After setting up a new FTP account, I copied the credentials GoDaddy provides to manually configure an FTP client and continually

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Add Revision support to WooCommerce Products

WooCommerce Products make use of WordPress's Custom Post Type feature, but one thing you'll notice is missing is revision support. WooCommerce has deliberately omitted support for revisions because the majority of the content in a WooCommerce product is stored as metadata. The

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View and manage all Jetpack modules

Jetpack has been around for many years now and has seen many new modules, updates, and improvements. It has also been through quite a few interface changes. Recent changes have made it harder and harder to find and manage the many modules

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ACF Get Image snippets

Now that WordPress has Responsive Images as part of core, here's how to use that power along side Advanced Custom Fields: https://gist.github.com/spigotdesign/f1ae5263e4bec51e111d A couple of notes 1. Use Image ID as ACF Return Value: 2. I've begun escaping the data output from

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WooCommerce Subscriptions Renewal Notification Didn’t Send? Here’s What Was Missing

A customer reached out with a question on WooCommerce Subscriptions renewal notifications: We received a complaint from a member who said he was not notified that his membership was about to renew. When I look in the logs, it shows an email

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Should I delete the Gutenberg plugin after installing WordPress 5.0?

If you installed the Gutenberg plugin to get a head start on the new 'Gutenberg' editor prior to its inclusion in WordPress 5.0,  you may be wondering if you should now delete the plugin. Yes, you can delete the Gutenberg plguin Now

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How We Connect to Your Site

Managing and maintaining your site requires that we connect to it in multiple ways. We of course need admin access to WordPress as well as an SFTP connection, but here's the full why, what and how of how we keep your site

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WooCommerce hide zero value on zero cost shipping methods

In WooCommerce version 3.4, the dev team made a change to show the value of free shipping methods (other than actual Free Shipping). This means if you use Local Pickup or other methods of shipping that don't have a preset or calculated

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The Importance of Monitoring Your WordPress Website for Security Issues

High-profile website hacking cases have dominated the headlines over the past few years, with everyone from national governments to tech giants like Yahoo! being proven vulnerable. In an increasingly digital age, with technology evolving at such a rapid pace, it is impossible

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Avoid Blackhat SEO spam and save your online reputation

Malicious SEO hacking is known by many names—“Blackhat SEO”, “Dirty SEO”, “SEO Poisoning”—but in the end the result is always the same: your site visitors are greeted with a warning from Google that your site may hacked. In many cases website owners

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Slack Snippets zero width space bug

I wrote last week about how to detect and remove zero width space characters (​) from Sublime Text. Turns out the culprit is a bug in Slack. We use Slack to maintain a code snippet library using their Snippet feature. It works

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Cloud Backups

Website backups are vital to your site’s long-term health. Unfortunately, the free WordPress backups provided by hosting companies typically aren’t enough to reliably restore your site to its full glory after a crash… or in some cases, even restore it at all.

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24/7 Security Scanning & Malware Removal

A little more than one out of every four websites run on WordPress and at least 42% of online stores run on WooCommerce. Simply put, WordPress – and its most-used ecommerce software – is popular. Unfortunately, hackers like popular things. That is

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