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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Get Ready for WooCommerce’s PHP 7.4 Requirement

With the release of WooCommerce 8.2.0 in October 2023, PHP 7.4 will become the minimum required PHP version. This change is being made to ensure WooCommerce can leverage the improved performance and security of PHP 7.4. WooCommerce tracks version usage which shows

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Gutenberg 4.4 Changelog

Improves discoverability of permalinks by adding permalink panel to the document sidebar.Improves margins, column child block, and mobile display of columns.Allow for programmatically removing editor document panels.Replaces the uploading indicator of images and galleries with a spinner and faded out image.Toolbar for

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Get Ready: WooCommerce 3.9 set to require PHP 7.0

WooCommerce 3.9 is currently in development and is set to be released early January 2020. One change of note will be the new minimum PHP requirement: PHP 7.0 - any site running on an older version will not be able to update

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Setting Up Server-side WordPress Cron Events

We've recently come across a handful of reasons to ditch WordPress' built in cron scheduler (wp-cron). As with many things, I never remember exactly how it's set up, so this is quick step by step I can refer back to. I'm not

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How the lost password function in WordPress works

At some point in time you, or another user of your WordPress site, will forget their password and will need to have it reset. WordPress has automated this activity and made it simple. Self-service vs. admin-managed password resets The built-in “lost password”

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The human security factor: Passwords

Hardening WordPress—the steps taken to tighten up security to prevent a malicious intrusion into your website—can seem daunting to the typical user. Luckily, one of the simplest things you can do to harden WordPress is also one of the most effective: use

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WooCommerce set default product category

If you're looking how to set the default product category in WooCommerce, you might think to look for a setting somewhere. After all, setting the default post category is found in Settings > Writing. But it's even simpler to set than that.

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Gutenberg is Coming

When WordPress 5.0 gets released, a new content editor, currently named Gutenberg, is slated to be included. This will be a major change to the way content is edited in WordPress, so let's take a closer look at Gutenberg, and what it

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Why your Instagram feed is broken and how to fix it

If you use the Instagram Feed plugin (https://wordpress.org/plugins/instagram-feed/) by Smash Balloon you may have found that the display of your feed was changed after the last update. If so, log in as administrator to WordPress, click Instagram Feed then the Customize tab.

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WooCommerce hide zero value on zero cost shipping methods

In WooCommerce version 3.4, the dev team made a change to show the value of free shipping methods (other than actual Free Shipping). This means if you use Local Pickup or other methods of shipping that don't have a preset or calculated

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WordPress & WooCommerce Email Deliverability

When you send an email it better get delivered, right? Ideally into the recipients inbox. As email hosts and ISP's crank harder to fight email spam, we're seeing an increasing issue with our WordPress and WooCommerce Support customers – emails sent from

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HTTPS security warnings being sent by Google

We've been talking about Google’s push towards HTTPS quite a bit this year. Now, we're seeing e-mails being sent from Google to website owners warning them that Chrome will begin showing security warnings to visitors about their site. What is the warning

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Protect Your Website from Malware Spread through Ad Networks

Malware, or “malicious software,” is software designed to inflict harm to a website, digital device or network with a range of vicious strategies. Malware is a catch-all term for a range of programs designed to inflict harm on a digital device or

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WooCommerce 3.2 rescheduled for October 11 release date

WooCommerce has updated the schedule for the next major release: We have a small number of remaining open issues that need to be fixed before we can tag and send out the release candidate (RC) for WooCommerce 3.2. When we ship an

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Remove image links from WooCommerce thumbnail images

Here's a quick tip on removing the links from product images in WooCommerce: https://gist.github.com/spigotdesign/f181faa58b6f154348b542e820adbeb8 We use this in conjunction with the removal of gallery images tip here. This makes our sign up page that much simpler. And nicer, dont-cha-think?

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How to Install and Enable a WooCommerce Extension from WooCommerce.com

Installing a plugin on your WordPress website is pretty straight forward, and can be done in a few different ways. WooCommerce extensions from WooCommerce.com are installed differently and are managed within the WooCommerce plugin itself. WooCommerce extension? Aren't they just plugins? WooCommerce

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How Our Real-Time Backups Saved The Day

We offer real-time backups for our Performance, WooCommerce, and Pro-Bundle customers. A new customer recently signed up for our WooCommerce Support plan. One of the first things we do when setting up any site is to connect our backup systems and take

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Force WordPress Media button to insert https:// links

I'd previously written a post about forcing the WordPress Media button to insert protocol relative links when running a website as HTTPS-everywhere. Upon further research it turns out that doing so is no longer considered best practice. Paul Irish points out that

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Deny Public Access to wp-cron.php

We wrote a post a while back on how to set up server side CRON jobs for WordPress. We set these up for our hosting customers who request them - and also on high traffic sites to help with server loads. It's

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Delete LayerSlider WP if you are not using it

LayerSlider WP is a seemingly ubiquitous content slider that comes bundled with over 900 WordPress themes available at themeforest. If you run a premium theme purchased there, chances are you have it installed on your site right now. Like many other bundled

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