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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Remove Cross Sells from Cart in WooCommerce

If you've enabled cross-sells in WooCommerce on a product by product basis but would like to remove them from the cart in one motion, add the following script to your functions.php file or a custom functions plugin: You can also move the

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Jetpack WordPress plugin vulnerability

Apparently, jetpacks are dangerous for more than the obvious reason. It was announced yesterday that the popular WordPress plugin, Jetpack was discovered to have a security hole that allows a serious Cross-Site Scripting (XSS) vulnerability to be injected. This security hole is

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WooCommerce.com adds live chat support

Getting support on WooCommerce.com extensions has steadily improved over the last few years. The ticket system has been upgraded and the response times have slowly gotten better. But as much as it's improved, WooCommerce.com support has always been slow. Even now I

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Stop WordPress From Exposing Your Admin Usernames

By default, WordPress makes certain user information publicly available. While this was intended to support features like author archives and app integrations, it also means your admin usernames may be easier to find than you’d like. The good news: this isn’t a

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How Cinch Handles Premium Plugins for WordPress

What is a Premium Plugin? A premium plugin is a WordPress extension that requires its own license in order for you to use it. There will also be a license fee that gives you access to future updates and developer support for

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Domain Names & Web Hosting, Explained

Building a website can be a huge undertaking – especially if you’ve never built one before. While small sites with small budgets can be built with a little elbow grease and a lot of trial and error, bigger sites and e-commerce sites

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How to back up an e-commerce website

I recently posted an article on detailing general guidelines for backing up a WordPress website. In that article I briefly touched on backing up an e-commerce website, but didn't go into great detail. Thankfully, most of what I wrote there applies to

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WooCommerce set default product category

If you're looking how to set the default product category in WooCommerce, you might think to look for a setting somewhere. After all, setting the default post category is found in Settings > Writing. But it's even simpler to set than that.

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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WooCommerce 3.9.1 Changelog

3.9.1 – 2020-01-28 Tweak – Trim whitespaces and strip slashes from MaxMind License Key.Dev – Prevent empty notices to get displayed on frontend.Fix – Show “-” instead of “0” when tax isn’t applicable to a product.Fix – Fixed fatal error on the

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The Vital Importance of Keeping WordPress Plugins Updated

One of WordPress' great strengths is the sheer number and diversity of available plugins. These plugins offer website owners a vast array of features and enhancements and are an integral part to any WordPress powered website. It is essential however, for website

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Supporting the Park City Fire District

This post is part of our customer showcase series where we highlight some of the awesome things our customers are doing. Hardworking and proud The Park City Fire District is a hard working team of full time firefighters and EMT's that protects

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When a Site Won’t Load (But Isn’t Down)

A hosting and maintenance client recently reached out after seeing a “Site can’t be reached” error with the message DNS_PROBE_FINISHED_NXDOMAIN. While that sounds serious, the website was up and running for us and online according to external uptime tools. Cause This type of error usually

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Prevent Safari from unzipping and deleting zip files

Safari's default behavior is to unzip downloaded zip files, and also delete them. While this is nice some of the time, it isn't ideal all of the time. So rather than go hunting through the trash I'd rather turn the option off

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Force WordPress Add Media button to insert protocol relative links

Update: Protocol Relative links are considered an anti-pattern according to Paul Irish. Basically, if an asset is available over https:// then it should be served as such for security reasons. Get the updated code here. Cinchws.com is set up to be 'HTTPS

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Understanding the new workflow for WooCommerce Stripe Payment

A recent change in how the Stripe Checkout flow works in WooCommerce took us by surprise when working with a customers website. As we had set up on our own site, we expected to see this modal window to check out: We've

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WooCommerce 6.8.0 Adding New Default Shipping Zone and Method

Update: WooCommerce 6.8.1 fixes this issue WooCommerce 6.8.0 was released last week and appears to have added a potential new bug related to shipping physical products. Smart Shipping for new sites A new featured called Smart Shipping that is supposed to set

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Cinch Enhances Server Performance: Upgrading from Apache to Litespeed

At Cinch, we're committed to providing our hosting customers with the best in reliability and speed. Server performance is a critical factor that directly impacts website speed, user experience, and search engine rankings. A slow-loading website can lead to frustrated visitors, increased

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How We Connect to Your Site

Managing and maintaining your site requires that we connect to it in multiple ways. We of course need admin access to WordPress as well as an SFTP connection, but here's the full why, what and how of how we keep your site

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How to disable plugins when you can’t access WordPress admin

When things go wrong in WordPress, often times the advice you'll hear is to deactivate all of your plugins. Normally this is as easy as going to Appearance > Plugins, selecting all plugins and choosing Bulk Actions > Deactivate: But what if

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