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Stop worrying about crashes, hackers, and broken plugins. 
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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

Outdated plugins

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Security breaches

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Proactive Monitoring

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DIY fixes making things worse

During your biggest sales weekend

Frustrated customers

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

The Vital Importance of Keeping WordPress Plugins Updated

One of WordPress' great strengths is the sheer number and diversity of available plugins. These plugins offer website owners a vast array of features and enhancements and are an integral part to any WordPress powered website. It is essential however, for website

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How to get your website support issue fixed fast

It happens to all of us. You log into your website and something has gone terribly wrong. All you see is a white screen, or a strange error message keeps popping up. The first instinct is to reach out to your support

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Server Failures and Why You Can Trust Hosting a Site With Cinch

There are tons of places you can host your WordPress or WooCommerce powered website, from huge companies like GoDaddy to small independent companies like us. And while it's easy to think of web hosting as a relative commodity, there are big differences.

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WooCommerce 3.9.0 Requires Minimum PHP 7.0

In an effort to continue to push WooCommerce forward, the latest version of Woo now requires a website to be running on PHP 7.0 or later. Sites running on earlier versions of PHP will not be able to upgrade. If you're having

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Responsive Video Embeds in WordPress

For many years we've used Fitvids.js to keep YouTube and Vimeo video embeds responsive for all screens. It's still a good option in that it functions as advertised, but if you're keeping up with the latest in WordPress and Gutenberg, there's an

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Delete LayerSlider WP if you are not using it

LayerSlider WP is a seemingly ubiquitous content slider that comes bundled with over 900 WordPress themes available at themeforest. If you run a premium theme purchased there, chances are you have it installed on your site right now. Like many other bundled

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Change ‘Choose an Option’ variation dropdown label in WooCommerce

Like any good e-commerce platform, WooCommerce offers the ability to add variations and attributes to products. Sizes, colors, etc. are common ways to sell variations on a product. Depending on how your theme is set up, these variations will often be available

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Gutenberg 4.5 Changelog

In order to be able to use srcset and sizes on the front end, wp-image-### CSS class has been added to the media and text block.Add minimal multi-selection block panel to replace “Coming Soon” message. It shows word and block count for the selection.Exclude reusable blocks from the global block count in Document

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How to Fix ACF the_field Issues and Securely Use ACF

Advanced Custom Fields recently released an update to their supremely popular and well used plugin to fix serious security issues. These issues were so severe they are going ahead with the updates even though they may break some sites. For this we

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Web CMS & Website File Management: The Basics

We explained the difference between domains and hosting in an earlier post, and how your website “lives” on your web host’s server. Next up: CMS and website file management. What is a CMS (Content Management System)? Unless you’re a web developer well

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Secure your site or alienate your visitors

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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How to win the fight against contact form spam

Every few months we see waves of spam messages being sent through our customers contact forms. Fortunately there are steps that can be taken to help put a stop to it. Start with the basic moves The first step we recommend is

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Staging Sites for WordPress

One of the best things about WordPress is the thousands of developers who are constantly working to better your themes, plugins and extensions. Unlike other content management systems, WordPress gets actively better every day. The downside? All of those updates can sometimes

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How do I reset a user’s password in WordPress?

In WordPress, there are numerous ways to reset yours, or another users password. Here's a few different ways you can do that: Reset a user password through the WordPress admin In the Admin Panel menu, go to UsersClick on the user you'd

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Force WordPress Media button to insert https:// links

I'd previously written a post about forcing the WordPress Media button to insert protocol relative links when running a website as HTTPS-everywhere. Upon further research it turns out that doing so is no longer considered best practice. Paul Irish points out that

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How to disable plugins when you can’t access WordPress admin

When things go wrong in WordPress, often times the advice you'll hear is to deactivate all of your plugins. Normally this is as easy as going to Appearance > Plugins, selecting all plugins and choosing Bulk Actions > Deactivate: But what if

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WooCommerce 3.0 released

After a slight launch delay, WooCommerce has released a major new update, with new features, and a new versioning system. Here's a quick breakdown of some of the newest features: A brand new product gallery with zoom, gallery view and new mobile

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How to filter Gmail to ensure delivery of emails from own domain

If you have a form on your website that is set up to send notifications to an email address with the same domain, you may have found you're not getting them when using Gmail as your email host. For what ever reason,

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Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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