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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

WP Super Cache 1.4.5 Patches XSS Vulnerability

If you use WP Super Cache to speed up your site, update to the latest version as soon as possible to patch critical security holes. The latest v1.4.5 update fixes a XXS vulnerability and prevents PHP object injections, among other bug fixes

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WooCommerce 6.8.0 Adding New Default Shipping Zone and Method

Update: WooCommerce 6.8.1 fixes this issue WooCommerce 6.8.0 was released last week and appears to have added a potential new bug related to shipping physical products. Smart Shipping for new sites A new featured called Smart Shipping that is supposed to set

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Visual Composer 5.4.1 automatic update issue

We manage a lot of sites that use Visual Composer. While it's not our favorite page builder, it's certainly very popular. We recently received notice that the 5.4.1 version contained a bug preventing automatic updates of upcoming versions. Since updating VC has

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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Your theme contains outdated copies of some WooCommerce template files.

WooCommerce 3.3 came out today and though it's a 'minor' update, the WooCommerce dev team did make changes to some of the core template files. While they try not to update these templates too often, from time to time it does happen.

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How to bulk enable reviews in WooCommerce

WooCommerce reviews are a great way to engage with your customers around your products. If you have an established e-commerce site that doesn't have product reviews enabled, you might be surprised to find there is no way to bulk enable them out

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When a Site Won’t Load (But Isn’t Down)

A hosting and maintenance client recently reached out after seeing a “Site can’t be reached” error with the message DNS_PROBE_FINISHED_NXDOMAIN. While that sounds serious, the website was up and running for us and online according to external uptime tools. Cause This type of error usually

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How to add emoji to a WordPress post

Emojis have become a regular part of life with the proliferation of messaging apps. They're cute, quick, and can put emotion on a text based message that would otherwise come across flat. So let's get that emotion on your website ???? WordPress

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Understanding the new workflow for WooCommerce Stripe Payment

A recent change in how the Stripe Checkout flow works in WooCommerce took us by surprise when working with a customers website. As we had set up on our own site, we expected to see this modal window to check out: We've

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Jetpack WordPress plugin vulnerability

Apparently, jetpacks are dangerous for more than the obvious reason. It was announced yesterday that the popular WordPress plugin, Jetpack was discovered to have a security hole that allows a serious Cross-Site Scripting (XSS) vulnerability to be injected. This security hole is

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Has My WordPress Website Been Hacked?

Unfortunately, hacking is a very real and prevalent problem faced by countless online entities. WordPress, as one of the internet’s most popular platforms for running independent websites, is no exception; approximately 25% of WordPress sites will be hacked at some point during

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WordPress Admin Menu Flickers and Jumps: The Fix

Some WordPress users have noticed lately that their admin menu bar has been flickering or jumping around when links are hovered. It turns out that the problem stems from Slimming Paint running on Chrome vers. 45. Reportedly, Google is aware of this

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WooCommerce 2.7 release delayed, version changing to 3.0.0

We were expecting a brand new, major release version of WooCommerce to be released today (2.7), but in a post on the WooCommerce Dev blog, it looks like it's being pushed back a few weeks, likely April 4th. Critical bug found Pushing

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Royal Slider Security Notice

WP Scan Vulnerability Database has released information about a potential security hole discovered in the popular Royal Slider plugin. The exploit allows a remote attacker to trick a logged-in administrator to open a specially crafted link and execute arbitrary HTML and script

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The Vital Importance of Keeping WordPress Plugins Updated

One of WordPress' great strengths is the sheer number and diversity of available plugins. These plugins offer website owners a vast array of features and enhancements and are an integral part to any WordPress powered website. It is essential however, for website

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Secure your site or alienate your visitors

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Slack Snippets zero width space bug

I wrote last week about how to detect and remove zero width space characters (​) from Sublime Text. Turns out the culprit is a bug in Slack. We use Slack to maintain a code snippet library using their Snippet feature. It works

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How to add new users to WordPress

Need to add a new user or author to your WordPress website? Well good news, it's pretty easy. WordPress comes with a built in user management system that allows you to add users with a variety of roles and capabilities. This means you

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Add a collaborator to a WooCommerce account

We work with a lot of store owners running WooCommerce. Most of those customers also run at least a few WooCommerce extensions to extend the out-of-the-box functionality. And since nearly all Woo extensions are on a paid subscription, someone needs to be

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Remove image links from WooCommerce thumbnail images

Here's a quick tip on removing the links from product images in WooCommerce: https://gist.github.com/spigotdesign/f181faa58b6f154348b542e820adbeb8 We use this in conjunction with the removal of gallery images tip here. This makes our sign up page that much simpler. And nicer, dont-cha-think?

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