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Your WordPress Sites Shouldn't
Keep You Up at Night

Stop worrying about crashes, hackers, and broken plugins. 
Cinch’s US-based WordPress experts monitor, maintain, and fix your site so you can focus on building your business.

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Real WordPress experts. Real solutions. Real fast.

Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

Costly downtime

During your biggest sales weekend

Outdated plugins

During your biggest sales weekend

Security breaches

During your biggest sales weekend

Proactive Monitoring

During your biggest sales weekend

DIY fixes making things worse

During your biggest sales weekend

Frustrated customers

During your biggest sales weekend

Customer Stories

Trusted by 200+ business owners
who sleep sound at night

See how Cinch empowers businesses of all stripes to focus on the blah blah blah
instead of the other blah blah blahs.

"Worth every penny... "

~ John M.

"These guys really know their stuff..."

~ Jared G.

"Response time is incredible"

~ Emily A.

"Saved me 10+ hours last month"

~ Jessica P.

"I run a successful blog and cannot afford to have technical issues or downtime. With Cinch, I know I will never lose a single post"

~ Kelley Epstein - Food Blogger

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A properly maintained WordPress website on quality hosting can avoid:

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Got hosting sorted but WordPress keeps breaking? We're your new favorite emergency contact. Minus the judgment.

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White-glove WordPress support for organizations that need expert management without building an in-house team.

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

How to Remove ?v=XXXXXX String from WooCommerce URLs

We recently had a question from one of our WooCommerce Support customers about why their site was showing random numbers at the end of their URL. They were concerned that it looked messy and maybe even a little scary and wondered how

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How to Add an Item to an Existing Order in WooCommerce

We recently had a WooCommerce Support customer ask how they can add an additional item to one of their customers' orders through their WooCommerce store. The original order had already been placed and payment was taken. The customer then called and asked

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40 years: The Edmund Fitzgerald

As a kid growing up in Central Minnesota I'd never heard of the Edmund Fitzgerald. The wreck made famous by Gordon Lightfoot was a legend that would have been lost on my Gen X adolescence had my parents thought of passing it

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WooCommerce 3.9.0 Requires Minimum PHP 7.0

In an effort to continue to push WooCommerce forward, the latest version of Woo now requires a website to be running on PHP 7.0 or later. Sites running on earlier versions of PHP will not be able to upgrade. If you're having

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The Vital Importance of Keeping WordPress Plugins Updated

One of WordPress' great strengths is the sheer number and diversity of available plugins. These plugins offer website owners a vast array of features and enhancements and are an integral part to any WordPress powered website. It is essential however, for website

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How We Connect to Your Site

Managing and maintaining your site requires that we connect to it in multiple ways. We of course need admin access to WordPress as well as an SFTP connection, but here's the full why, what and how of how we keep your site

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The best way to back up an E-Commerce website

Running an e-commerce website has unique and exciting challenges that non e-comm sites needn't worry about. One of those challenges is how best to manage backups. Every site needs a backup plan, what's so special about e-commerce? Most website managers don't add

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Why Is Link Saving My Customer’s Payment Info?

If you run a WooCommerce store that uses Stripe, there is a good chance you have Link enabled on your checkout right now and don't know it. We know this because we have fielded several versions of the same support request lately,

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How to get your website support issue fixed fast

It happens to all of us. You log into your website and something has gone terribly wrong. All you see is a white screen, or a strange error message keeps popping up. The first instinct is to reach out to your support

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Slack Snippets zero width space bug

I wrote last week about how to detect and remove zero width space characters (​) from Sublime Text. Turns out the culprit is a bug in Slack. We use Slack to maintain a code snippet library using their Snippet feature. It works

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The Importance of Monitoring Your WordPress Website for Security Issues

High-profile website hacking cases have dominated the headlines over the past few years, with everyone from national governments to tech giants like Yahoo! being proven vulnerable. In an increasingly digital age, with technology evolving at such a rapid pace, it is impossible

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SVG SMIL animations to be deprecated

I was recently got a console warning in Chrome on a client's website stating that: [text] SVG's SMIL animations ('animate', 'set', etc.) are deprecated and will be removed. Please use CSS animations or Web animations instead. [/text] The site contains an SVG

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How to see if your WooCommerce site is TLS compliant

Authorize.net has been notifying it’s merchants of an upcoming TLS requirement. As of February 28, 2018 any merchants running TLS 1.0/1.1 will no longer be able to process sales transactions. All credit card processors are requiring that sites meet these requirements by

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WooCommerce 3.9.1 Changelog

3.9.1 – 2020-01-28 Tweak – Trim whitespaces and strip slashes from MaxMind License Key.Dev – Prevent empty notices to get displayed on frontend.Fix – Show “-” instead of “0” when tax isn’t applicable to a product.Fix – Fixed fatal error on the

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Remove WooCommerce Marketing Hub Menu Item

WooCommerce 4.1.0 was released yesterday and among the various updates, there's now a new Marketing tab below the Analytics menu item. This is a new addition to WooCommerce, which they are dubbing the Marketing Hub. Taking a look at the new section

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Security hole found in Akismet anti-spam plugin

Many WordPress bloggers employ the Akismet anti-spam plugin to prevent spam comments to posts. If this includes you, please update to the latest version to patch a critical persistent XXS vulnerability. You can learn more about this issue from the Akismet blog.

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Gutenberg 4.6.0 Changelog

Fix issue with drag-and-drop in columns.Fix TinyMCE list plugin registration.Fix IE11 flexbox alignment when min-width is set.Fix IE11 focus loss after TinyMCE init. Add IE check.Fix getSelectedBlockClientId selector.Fix issue where unregistering a block type would cause blocks that convert to it to

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Setting Up Server-side WordPress Cron Events

We've recently come across a handful of reasons to ditch WordPress' built in cron scheduler (wp-cron). As with many things, I never remember exactly how it's set up, so this is quick step by step I can refer back to. I'm not

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WordPress Without the Headache: Why Smart Business Owners Outsource Their Website Management

You probably already know your WordPress powered website needs regular maintenance. Business owners are well aware of the cost of doing business and know that updates, security monitoring, and regular backups are essential. But here's the reality we hear from our customers

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Get Notified When a User Removes an Item from a WooCommerce Subscription

We recently had a customer remove an item from a subscription by going into their account, choosing the subscription and deleting an item. We manage multiple websites for this customer, but one of their sites was recently sold and he no longer

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