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Stop worrying about crashes, hackers, and broken plugins. 
Cinch’s US-based WordPress experts monitor, maintain, and fix your site so you can focus on building your business.

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Real WordPress experts. Real solutions. Real fast.

Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

Outdated plugins

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Security breaches

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Proactive Monitoring

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DIY fixes making things worse

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Frustrated customers

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

24/7 Security Scanning & Malware Removal

A little more than one out of every four websites run on WordPress and at least 42% of online stores run on WooCommerce. Simply put, WordPress – and its most-used ecommerce software – is popular. Unfortunately, hackers like popular things. That is

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Remove Cross Sells from Cart in WooCommerce

If you've enabled cross-sells in WooCommerce on a product by product basis but would like to remove them from the cart in one motion, add the following script to your functions.php file or a custom functions plugin: You can also move the

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How to update WooCommerce

https://fast.wistia.com/embed/iframe/5uxv3q0fl1 We update a ton of plugins for our customers each and every day. 99.9% of them go very smoothly with no issues. But what about WooCommerce? What's the best way to keep it updated? WooCommerce is special We give WooCommerce extra

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Google This!

Google recently released it's first major update to its 17 year old logo. Oh, it's the still a crayon-colored text treatment, but the BIG CHANGE...no more serifs. And unlike Apple this change has really nothing to do with style. It has to

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Responsive Video Embeds in WordPress

For many years we've used Fitvids.js to keep YouTube and Vimeo video embeds responsive for all screens. It's still a good option in that it functions as advertised, but if you're keeping up with the latest in WordPress and Gutenberg, there's an

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Gutenberg 3.9.0 Changelog

Add support for creating reusable blocks out of multi-selected groups of blocks not just individual blocks. This means the ability to easily save templates out of an existing set of blocks.Add support for importing and exporting reusable blocks (using a JSON file

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Connecting to Amazon EC2 via SFTP

Our support customers use a wide range of web hosting companies to host their websites. Many host with us, but most are using one of the million web hosts available. But while the companies may vary, the general hosting configuration is the

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Jetpack WordPress plugin vulnerability

Apparently, jetpacks are dangerous for more than the obvious reason. It was announced yesterday that the popular WordPress plugin, Jetpack was discovered to have a security hole that allows a serious Cross-Site Scripting (XSS) vulnerability to be injected. This security hole is

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Deny Public Access to wp-cron.php

We wrote a post a while back on how to set up server side CRON jobs for WordPress. We set these up for our hosting customers who request them - and also on high traffic sites to help with server loads. It's

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How to get your webhost to upgrade to PHP 7

As we saw last week, the WordPress push towards upgrading to PHP 7 is gaining steam. While this effort as a whole is very good, it's leaving site owners on older, legacy hosting platforms in a bit of a bind. Why the

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Move a country to the top of WooCommerce checkout shipping list

If you're using WooCommerce and selling primarily to a single country, it's nice to set a default country on the checkout page shipping drop-down. We recently had a customer ask how to move the United States to the top of the dropdown

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Setting Up Server-side WordPress Cron Events

We've recently come across a handful of reasons to ditch WordPress' built in cron scheduler (wp-cron). As with many things, I never remember exactly how it's set up, so this is quick step by step I can refer back to. I'm not

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Cinch Service Badges, and Free Stickers!

We launched a new version of the Cinch website in the fall of 2019 introducing new services and pricing. Along with our new site and service plans, we created this set of custom illustrated badges to go with each WordPress plan we

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WooCommerce Subscriptions Renewal Notification Didn’t Send? Here’s What Was Missing

A customer reached out with a question on WooCommerce Subscriptions renewal notifications: We received a complaint from a member who said he was not notified that his membership was about to renew. When I look in the logs, it shows an email

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Canceling Your Cinch Subscription

If you've decided to cancel your Cinch maintenance subscription, here's what you need to know and the steps you'll need to take to completely remove us from your website. How to Cancel Your Subscription WE ARE NOT CINCH HOME SERVICES!!Note: We are

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WooCommerce 3.9.0 Requires Minimum PHP 7.0

In an effort to continue to push WooCommerce forward, the latest version of Woo now requires a website to be running on PHP 7.0 or later. Sites running on earlier versions of PHP will not be able to upgrade. If you're having

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Upcoming Changes to Advanced Custom Fields

Upcoming Changes to the Advanced Custom Fields (ACF) Plugin Advanced Custom Fields just released a security update that might include breaking changes, and they are preparing a future update that will affect a common use case for many sites. In this post,

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Brute Force attack report

A Brute Force attack is defined as a trial and error method used to decode encrypted data such as passwords through exhaustive effort (using brute force) rather than employing intellectual strategies. Basically slam your site repeatedly in hopes of guessing your username

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Elegant Themes issues security warning for Divi theme and Divi Builder

Elegant Themes notified users that updated versions of some of their products were available that patched security issues. The affected themes and plugins are the Divi and Extra themes, as well as their Divi Builder plugin. They are recommending that users update

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Create New User for an Existing User in WordPress

This is a quick tutorial on creating a new user for an existing user in WordPress. I needed to do this for my own user account recently when I ran into a fatal error issue that was isolated to only my user

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