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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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Turn on WordPress error reporting

If your site is experiencing issues that you think might be related to PHP issues, here's how you turn on error reporting in WordPress: Find line one below in wp-config.php, comment it out, and add the rest below. This is meant to

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SVG SMIL animations to be deprecated

I was recently got a console warning in Chrome on a client's website stating that: [text] SVG's SMIL animations ('animate', 'set', etc.) are deprecated and will be removed. Please use CSS animations or Web animations instead. [/text] The site contains an SVG

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How to force WooCommerce to install missing pages

When WooCommerce is first installed, a welcome screen is presented to assist in configuring the settings to get up and running: While this setup process is helpful, sometimes you just want to get straight to it and hit the skip button. All of

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Add Product Description to WooCommerce product archive item

If you'd like to add a product description to products on archive pages, add one of the following snippets to your functions.php file or a custom functions plugin: This snippet will add the Short Description below the product title: And here's for

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Should I delete the Gutenberg plugin after installing WordPress 5.0?

If you installed the Gutenberg plugin to get a head start on the new 'Gutenberg' editor prior to its inclusion in WordPress 5.0,  you may be wondering if you should now delete the plugin. Yes, you can delete the Gutenberg plguin Now

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How to see if your WooCommerce site is TLS compliant

Authorize.net has been notifying it’s merchants of an upcoming TLS requirement. As of February 28, 2018 any merchants running TLS 1.0/1.1 will no longer be able to process sales transactions. All credit card processors are requiring that sites meet these requirements by

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The Best WordPress Backup Solutions

74.6 million unique websites depend upon WordPress to stay up and running every day, with six new posts being uploaded to the site every second. If you are one of the millions that uses WordPress to manage your website, then you know

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How can I add a YouTube video to a post

It's extremely easy to embed a YouTube video (and many other content types) into your WordPress site. This feature was added way back in WordPress 2.9 and more content types have been added since. How to embed YouTube and other types of

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WooCommerce 3.1 introduces native product import & export

The release of WooCommerce 3.1 included a number of great additions for store owners and we've found it to be stable and virtually conflict-free for most of our Essential Support for Woo customers. This new version includes native CSV Import/Export functionality so

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Stop WordPress From Exposing Your Admin Usernames

By default, WordPress makes certain user information publicly available. While this was intended to support features like author archives and app integrations, it also means your admin usernames may be easier to find than you’d like. The good news: this isn’t a

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A Better Way to Run WordPress: Why We Changed Cinch

If you've seen our new logo, you've seen the surface-level change we've made to Cinch. This post is about what's underneath it and why it matters to our customers. The website wasn't a redesign. It was a rethink. Our previous site did

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Passing variables through get_template_part()

When developing a WordPress theme I like to organize code into manageable, reusable pieces when ever possible. One great way of doing this is to add an inc directory to the theme and fetch files from it using: https://gist.github.com/spigotdesign/18d0206e3a3d458c7149 This works great

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Troubleshooting WooCommerce email deliverability

One of the most troubling issues that crop up from time to time with our customers is when email notifications stop getting delivered. This is especially concerning for our WooCommerce customers who rely on email notifications to communicate with their customers and

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Google’s push towards HTTPS

Google has been leading the charge to create a safer internet; one where it is not easy for hackers to snoop your connection or steal passwords and personal messages, and one that helps ensure that the site you are visiting is authentic,

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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HTTPS security warnings being sent by Google

We've been talking about Google’s push towards HTTPS quite a bit this year. Now, we're seeing e-mails being sent from Google to website owners warning them that Chrome will begin showing security warnings to visitors about their site. What is the warning

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The best way to back up an E-Commerce website

Running an e-commerce website has unique and exciting challenges that non e-comm sites needn't worry about. One of those challenges is how best to manage backups. Every site needs a backup plan, what's so special about e-commerce? Most website managers don't add

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Does it matter what kind of WordPress theme I’m using?

There are literally* a million WordPress themes out there to choose from. We support ALL WordPress sites, so whether you're using a free, paid, or custom theme built specifically for you, we'll support it. There are things to consider, however, depending on

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Upcoming Changes to Advanced Custom Fields

Upcoming Changes to the Advanced Custom Fields (ACF) Plugin Advanced Custom Fields just released a security update that might include breaking changes, and they are preparing a future update that will affect a common use case for many sites. In this post,

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