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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

The human security factor: Passwords

Hardening WordPress—the steps taken to tighten up security to prevent a malicious intrusion into your website—can seem daunting to the typical user. Luckily, one of the simplest things you can do to harden WordPress is also one of the most effective: use

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WooCommerce.com adds live chat support

Getting support on WooCommerce.com extensions has steadily improved over the last few years. The ticket system has been upgraded and the response times have slowly gotten better. But as much as it's improved, WooCommerce.com support has always been slow. Even now I

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Force WordPress Add Media button to insert protocol relative links

Update: Protocol Relative links are considered an anti-pattern according to Paul Irish. Basically, if an asset is available over https:// then it should be served as such for security reasons. Get the updated code here. Cinchws.com is set up to be 'HTTPS

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WooCommerce 3.9.1 Changelog

3.9.1 – 2020-01-28 Tweak – Trim whitespaces and strip slashes from MaxMind License Key.Dev – Prevent empty notices to get displayed on frontend.Fix – Show “-” instead of “0” when tax isn’t applicable to a product.Fix – Fixed fatal error on the

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How to force WooCommerce to install missing pages

When WooCommerce is first installed, a welcome screen is presented to assist in configuring the settings to get up and running: While this setup process is helpful, sometimes you just want to get straight to it and hit the skip button. All of

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How do I reset a user’s password in WordPress?

In WordPress, there are numerous ways to reset yours, or another users password. Here's a few different ways you can do that: Reset a user password through the WordPress admin In the Admin Panel menu, go to UsersClick on the user you'd

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Setting Up Server-side WordPress Cron Events

We've recently come across a handful of reasons to ditch WordPress' built in cron scheduler (wp-cron). As with many things, I never remember exactly how it's set up, so this is quick step by step I can refer back to. I'm not

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Get Ready for WooCommerce’s PHP 7.4 Requirement

With the release of WooCommerce 8.2.0 in October 2023, PHP 7.4 will become the minimum required PHP version. This change is being made to ensure WooCommerce can leverage the improved performance and security of PHP 7.4. WooCommerce tracks version usage which shows

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How Our Real-Time Backups Saved The Day

We offer real-time backups for our Performance, WooCommerce, and Pro-Bundle customers. A new customer recently signed up for our WooCommerce Support plan. One of the first things we do when setting up any site is to connect our backup systems and take

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Upcoming Google Maps API billing changes

Earlier this year Google announced changes to the Google Maps API. They are calling it Google Maps Platform and among the updates are changes to the pricing and a valid credit card will be required to use the Google Maps API. So

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Comprehensive WordPress Plugin Audit

WordPress plugins are awesome. For little to no cost and with the simple click of a button, these quick and easy downloads can add new features to your website and help increase its overall functionality. As WordPress experts, we’re not ashamed to

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Add a collaborator to a WooCommerce account

We work with a lot of store owners running WooCommerce. Most of those customers also run at least a few WooCommerce extensions to extend the out-of-the-box functionality. And since nearly all Woo extensions are on a paid subscription, someone needs to be

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Connecting to Amazon EC2 via SFTP

Our support customers use a wide range of web hosting companies to host their websites. Many host with us, but most are using one of the million web hosts available. But while the companies may vary, the general hosting configuration is the

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Force WordPress Media button to insert https:// links

I'd previously written a post about forcing the WordPress Media button to insert protocol relative links when running a website as HTTPS-everywhere. Upon further research it turns out that doing so is no longer considered best practice. Paul Irish points out that

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Optimizing a ThemeForest theme

WordPress themes from ThemeForest are perhaps the most popular premium themes available. Themes like Avada, X | The Theme, and Enfold have over 100,000 sales each (Avada has nearly 400k sales). These themes provide their users a ton of control and options,

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WooCommerce Fatal Error: Call to a member function get_data_store()

I recently ran into a fatal error issue when trying to create a new post or page: The error traced to a WooCommerce Subscriptions file, but the problem was isolated to my user account only. I went back and forth a little

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Gutenberg: The editor has encountered an unexpected error.

UPDATE: Yoast has released an update to fix this issue. If you're still experiencing it, update Yoast to version 8.1.1. As I was writing a previous post on Gutenberg I came across the following error:  Here's a screenshot with the buttons included in

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View and manage all Jetpack modules

Jetpack has been around for many years now and has seen many new modules, updates, and improvements. It has also been through quite a few interface changes. Recent changes have made it harder and harder to find and manage the many modules

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WordPress 5.2 requires minimum PHP 5.6

WordPress 5.2 was released today, and among the many new features and updates is a new minimum PHP requirement. PHP 5.6 is the new minimum WordPress requirement WordPress has long supported older versions of PHP, with the previous minimum being 5.2.4. In

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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