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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

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DIY fixes making things worse

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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Elegant Themes issues security warning for Divi theme and Divi Builder

Elegant Themes notified users that updated versions of some of their products were available that patched security issues. The affected themes and plugins are the Divi and Extra themes, as well as their Divi Builder plugin. They are recommending that users update

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The human security factor: Passwords

Hardening WordPress—the steps taken to tighten up security to prevent a malicious intrusion into your website—can seem daunting to the typical user. Luckily, one of the simplest things you can do to harden WordPress is also one of the most effective: use

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How to fix a 403 Forbidden Error in WordPress

Are you seeing a 403 error when you try to access your site? It's one of the most frustrating errors a site owner can see when it comes unexpectedly. In this article we'll go over the 403 forbidden error and how to

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Optimizing a ThemeForest theme

WordPress themes from ThemeForest are perhaps the most popular premium themes available. Themes like Avada, X | The Theme, and Enfold have over 100,000 sales each (Avada has nearly 400k sales). These themes provide their users a ton of control and options,

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How to Set Up WooCommerce USPS Shipping for Your eCommerce Store

So, you’ve made the virtual leap and have moved your business online. You built your site, downloaded the WooCommerce plugin and added your products… and now face the daunting task of figuring out shipping.  For many new ecommerce business owners, shipping can

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WooCommerce Fatal Error: Call to a member function get_data_store()

I recently ran into a fatal error issue when trying to create a new post or page: The error traced to a WooCommerce Subscriptions file, but the problem was isolated to my user account only. I went back and forth a little

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WooCommerce 3.9.1 Changelog

3.9.1 – 2020-01-28 Tweak – Trim whitespaces and strip slashes from MaxMind License Key.Dev – Prevent empty notices to get displayed on frontend.Fix – Show “-” instead of “0” when tax isn’t applicable to a product.Fix – Fixed fatal error on the

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Upcoming Changes to Advanced Custom Fields

Upcoming Changes to the Advanced Custom Fields (ACF) Plugin Advanced Custom Fields just released a security update that might include breaking changes, and they are preparing a future update that will affect a common use case for many sites. In this post,

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Extreme WordPress Housekeeping for Performance

Alt title: How I cut GIGABYTES off a WordPress database One of the things we care about here at Cinch is website performance. We provide our customers support and guidance on how to keep a website fast, as well as managing some

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Gutenberg 4.1 Changelog

Implement a block navigation system that allows selecting child or parent blocks within nested blocks (like folder path traversal) as well as functioning as a general fast navigation system when a root block is selected.Add a Media & Text block that can facilitate the creation of

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WordPress 5.2 requires minimum PHP 5.6

WordPress 5.2 was released today, and among the many new features and updates is a new minimum PHP requirement. PHP 5.6 is the new minimum WordPress requirement WordPress has long supported older versions of PHP, with the previous minimum being 5.2.4. In

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How to add emoji to a WordPress post

Emojis have become a regular part of life with the proliferation of messaging apps. They're cute, quick, and can put emotion on a text based message that would otherwise come across flat. So let's get that emotion on your website ???? WordPress

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Members plugin updated

In the course of my WordPress education, no single developer or group has influenced the the way I do things more than Justin Tadlock. Purchasing a Theme Hybrid membership has been one of the most valuable WordPress tools I've had over the

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Hardening WordPress

WordPress is a hugely popular content management platform. From its humble blogging beginnings, WordPress has developed into an online powerhouse used by organizations and businesses from Fortune 500 firms to shoe-string start-ups. In fact, W3 Techs reports that a whopping 58.6% of

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Has My WordPress Website Been Hacked?

Unfortunately, hacking is a very real and prevalent problem faced by countless online entities. WordPress, as one of the internet’s most popular platforms for running independent websites, is no exception; approximately 25% of WordPress sites will be hacked at some point during

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Ensure Gmail and Gsuite Deliverability in WordPress

Are you having trouble sending WordPress emails and notifications to your Gmail or Gsuite email? This is a common issue with both Gmail and Gsuite (and other email hosting services). There are well known reasons for why it's happening, and what you

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How to see if your WooCommerce site is TLS compliant

Authorize.net has been notifying it’s merchants of an upcoming TLS requirement. As of February 28, 2018 any merchants running TLS 1.0/1.1 will no longer be able to process sales transactions. All credit card processors are requiring that sites meet these requirements by

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WooCommerce Subscriptions: Reactivate Canceled Subscription

We use WooCommerce Subscriptions to manage our customers monthly payments, and love its overall functionality. It's both powerful and flexible, and more than enough for our needs. Like all WooCommerce products, WooCommerce Subscriptions come with a built in status set - including

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