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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

How to win the fight against contact form spam

Every few months we see waves of spam messages being sent through our customers contact forms. Fortunately there are steps that can be taken to help put a stop to it. Start with the basic moves The first step we recommend is

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Stuck in WordPress Maintenance Mode (Briefly Unavailable…)

When a new version of WordPress is released, it's important to keep your site up to date. On rare occasions, the update process may hang or timeout, leaving your site in maintenance mode. In this article we'll discuss what WordPress Maintenance Mode

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Gutenberg 4.4 Changelog

Improves discoverability of permalinks by adding permalink panel to the document sidebar.Improves margins, column child block, and mobile display of columns.Allow for programmatically removing editor document panels.Replaces the uploading indicator of images and galleries with a spinner and faded out image.Toolbar for

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30-Minute Fixes

Our 30-Minute Fixes are the Cornerstone of Your Support Plan In life, and in websites, things rarely fix themselves. That is why Cinch provides free 30-Minute Fixes for when you need a little WordPress help. Most other support plans only cover the

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How to Set Up WooCommerce USPS Shipping for Your eCommerce Store

So, you’ve made the virtual leap and have moved your business online. You built your site, downloaded the WooCommerce plugin and added your products… and now face the daunting task of figuring out shipping.  For many new ecommerce business owners, shipping can

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Visual Composer 5.4.1 automatic update issue

We manage a lot of sites that use Visual Composer. While it's not our favorite page builder, it's certainly very popular. We recently received notice that the 5.4.1 version contained a bug preventing automatic updates of upcoming versions. Since updating VC has

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Managed WordPress Hosting

The world of managed WordPress hosting has exploded in the last few years. On one end of the spectrum, you have inexpensive, mass-market shared hosts like GoDaddy, Network Solutions, BlueHost and SiteGround. On the other end, complicated do-it-yourself dedicated systems. Cinch, however,

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Keeping up with Gutenberg

Most of us who are close to the WordPress world know that Gutenberg is coming. And probably soon. We've been using it here on Cinch and elsewhere in order to get a better understanding of how it works and how it will affect

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Remove “​” from being injected into HTML

I ran into an issue developing a recent site of a few zero width space characters (​) getting injecting into the html output: Apparently Sublime Text 3 was the source of the problem, but these characters didn't appear in the source. Opening

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The best way to back up an E-Commerce website

Running an e-commerce website has unique and exciting challenges that non e-comm sites needn't worry about. One of those challenges is how best to manage backups. Every site needs a backup plan, what's so special about e-commerce? Most website managers don't add

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Fix Log: MainWP 403 Error on cinchws.com

Date: June 24, 2025Affected Sites: The Problem Our MainWP dashboard stopped communicating with cinchws.com, which manages our support plans and subscriptions. MainWP marked the site as offline, test connections failed with a 403 error, and attempts to re-add the site were blocked entirely. What

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WooCommerce 2.7 release delayed, version changing to 3.0.0

We were expecting a brand new, major release version of WooCommerce to be released today (2.7), but in a post on the WooCommerce Dev blog, it looks like it's being pushed back a few weeks, likely April 4th. Critical bug found Pushing

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Add SVG image file to WordPress theme

Here's how to add an .svg file to your a template in your WordPress theme - without having to paste the entire file contents: https://gist.github.com/spigotdesign/4e493d5678daeaa8d266 I use this technique to add the main logo to a website. It would normally go in

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WordPress 5.2 requires minimum PHP 5.6

WordPress 5.2 was released today, and among the many new features and updates is a new minimum PHP requirement. PHP 5.6 is the new minimum WordPress requirement WordPress has long supported older versions of PHP, with the previous minimum being 5.2.4. In

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Fix FTP Connection Issues with GoDaddy

I recently ran into an issue trying to connect to a new FTP account for a client who's hosted on GoDaddy. After setting up a new FTP account, I copied the credentials GoDaddy provides to manually configure an FTP client and continually

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Gutenberg 4.6.0 Changelog

Fix issue with drag-and-drop in columns.Fix TinyMCE list plugin registration.Fix IE11 flexbox alignment when min-width is set.Fix IE11 focus loss after TinyMCE init. Add IE check.Fix getSelectedBlockClientId selector.Fix issue where unregistering a block type would cause blocks that convert to it to

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WordPress 4.8.2 Security Release

WordPress 4.8.2 was released today and is considered a security release. Site owners are strongly encouraged to update immediately. Previous versions of WordPress (4.8.1 and earlier) are affected by the following security issues: $wpdb->prepare() can create unexpected and unsafe queries leading to potential

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Google This!

Google recently released it's first major update to its 17 year old logo. Oh, it's the still a crayon-colored text treatment, but the BIG CHANGE...no more serifs. And unlike Apple this change has really nothing to do with style. It has to

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Get Ready: WooCommerce 3.9 set to require PHP 7.0

WooCommerce 3.9 is currently in development and is set to be released early January 2020. One change of note will be the new minimum PHP requirement: PHP 7.0 - any site running on an older version will not be able to update

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The Best WordPress Backup Solutions

74.6 million unique websites depend upon WordPress to stay up and running every day, with six new posts being uploaded to the site every second. If you are one of the millions that uses WordPress to manage your website, then you know

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