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Stop worrying about crashes, hackers, and broken plugins. 
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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

When your website breaks, business suffers

A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

Outdated plugins

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Proactive Monitoring

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DIY fixes making things worse

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

When a Site Won’t Load (But Isn’t Down)

A hosting and maintenance client recently reached out after seeing a “Site can’t be reached” error with the message DNS_PROBE_FINISHED_NXDOMAIN. While that sounds serious, the website was up and running for us and online according to external uptime tools. Cause This type of error usually

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Fix FTP Connection Issues with GoDaddy

I recently ran into an issue trying to connect to a new FTP account for a client who's hosted on GoDaddy. After setting up a new FTP account, I copied the credentials GoDaddy provides to manually configure an FTP client and continually

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Gutenberg 4.1 Changelog

Implement a block navigation system that allows selecting child or parent blocks within nested blocks (like folder path traversal) as well as functioning as a general fast navigation system when a root block is selected.Add a Media & Text block that can facilitate the creation of

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How Our Real-Time Backups Saved The Day

We offer real-time backups for our Performance, WooCommerce, and Pro-Bundle customers. A new customer recently signed up for our WooCommerce Support plan. One of the first things we do when setting up any site is to connect our backup systems and take

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WordPress 5.2 requires minimum PHP 5.6

WordPress 5.2 was released today, and among the many new features and updates is a new minimum PHP requirement. PHP 5.6 is the new minimum WordPress requirement WordPress has long supported older versions of PHP, with the previous minimum being 5.2.4. In

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Create New User for an Existing User in WordPress

This is a quick tutorial on creating a new user for an existing user in WordPress. I needed to do this for my own user account recently when I ran into a fatal error issue that was isolated to only my user

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WooCommerce Stripe plugin now requires PHP 5.6

We use Stripe as our payment processor here at Cinch. We love the streamlined approach to almost everything Stripe does - from the user checkout experience to our own account management. It's a solution we often suggest to our clients for the

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How to update WooCommerce

https://fast.wistia.com/embed/iframe/5uxv3q0fl1 We update a ton of plugins for our customers each and every day. 99.9% of them go very smoothly with no issues. But what about WooCommerce? What's the best way to keep it updated? WooCommerce is special We give WooCommerce extra

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Security hole found in Akismet anti-spam plugin

Many WordPress bloggers employ the Akismet anti-spam plugin to prevent spam comments to posts. If this includes you, please update to the latest version to patch a critical persistent XXS vulnerability. You can learn more about this issue from the Akismet blog.

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Elegant Themes issues security warning for Divi theme and Divi Builder

Elegant Themes notified users that updated versions of some of their products were available that patched security issues. The affected themes and plugins are the Divi and Extra themes, as well as their Divi Builder plugin. They are recommending that users update

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Force WordPress Media button to insert https:// links

I'd previously written a post about forcing the WordPress Media button to insert protocol relative links when running a website as HTTPS-everywhere. Upon further research it turns out that doing so is no longer considered best practice. Paul Irish points out that

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How to get your webhost to upgrade to PHP 7

As we saw last week, the WordPress push towards upgrading to PHP 7 is gaining steam. While this effort as a whole is very good, it's leaving site owners on older, legacy hosting platforms in a bit of a bind. Why the

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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Let’s Encrypt to offer wildcard SSL’s

Great news folks!! Starting in January 2018 Let's Encrypt will start issuing wildcard SSL certificates. They cite that wildcards have been a common feature request and are hoping that it makes managing and deploying HTTPS that much easier going forward. Wildcard SSL?

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An automated WordPress update has failed to complete

If you've ever run across this message in WordPress: An automated WordPress update has failed to complete - please attempt the update again now You may be a little confused, especially if everything is already updated. Well no worries, here's an easy

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Extreme WordPress Housekeeping for Performance

Alt title: How I cut GIGABYTES off a WordPress database One of the things we care about here at Cinch is website performance. We provide our customers support and guidance on how to keep a website fast, as well as managing some

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The best way to back up an E-Commerce website

Running an e-commerce website has unique and exciting challenges that non e-comm sites needn't worry about. One of those challenges is how best to manage backups. Every site needs a backup plan, what's so special about e-commerce? Most website managers don't add

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How to add new users to WordPress

Need to add a new user or author to your WordPress website? Well good news, it's pretty easy. WordPress comes with a built in user management system that allows you to add users with a variety of roles and capabilities. This means you

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How to Test a Migrated Website Using Your Computer’s Hosts File

Testing a migrated website is simple with your hosts file. Preview the new server, verify everything works, and ensure a smooth, downtime-free migration.

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Members plugin updated

In the course of my WordPress education, no single developer or group has influenced the the way I do things more than Justin Tadlock. Purchasing a Theme Hybrid membership has been one of the most valuable WordPress tools I've had over the

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