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Unlike generic support services, we live and breathe WordPress. Our US-based team doesn't just fix problems—we prevent them.

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A properly maintained WordPress website on quality hosting can avoid:

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During your biggest sales weekend

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Learn, Troubleshoot and Optimize

Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

40 years: The Edmund Fitzgerald

As a kid growing up in Central Minnesota I'd never heard of the Edmund Fitzgerald. The wreck made famous by Gordon Lightfoot was a legend that would have been lost on my Gen X adolescence had my parents thought of passing it

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Force WordPress Add Media button to insert protocol relative links

Update: Protocol Relative links are considered an anti-pattern according to Paul Irish. Basically, if an asset is available over https:// then it should be served as such for security reasons. Get the updated code here. Cinchws.com is set up to be 'HTTPS

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How to win the fight against contact form spam

Every few months we see waves of spam messages being sent through our customers contact forms. Fortunately there are steps that can be taken to help put a stop to it. Start with the basic moves The first step we recommend is

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How to Easily Add a Website Support Service to Your Web Design Business

Building a freelance web design business or running a small web design studio can be a rewarding career, offering freedom of time and a comfortable lifestyle. I know this first hand after running a web design studio in Park City for over

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Duplicate column name ‘post_date’

We recently had a strange database error on a site that uses Events Calendar Pro. The error logs were chock full of the following error: Duplicate column name 'post_date' Turns out there's a bug in the plugin that they are trying to

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WooCommerce Subscriptions Renewal Notification Didn’t Send? Here’s What Was Missing

A customer reached out with a question on WooCommerce Subscriptions renewal notifications: We received a complaint from a member who said he was not notified that his membership was about to renew. When I look in the logs, it shows an email

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Create a WordPress Admin Account via phpMyAdmin

Have you ever been totally locked out of your WordPress admin account? While it's normally a rare occurrence, it can happen if your site has been hacked, an accidental deletion or another admin has deliberately deleted you. If your account is totally

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WooCommerce 3.1 introduces native product import & export

The release of WooCommerce 3.1 included a number of great additions for store owners and we've found it to be stable and virtually conflict-free for most of our Essential Support for Woo customers. This new version includes native CSV Import/Export functionality so

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How to get your webhost to upgrade to PHP 7

As we saw last week, the WordPress push towards upgrading to PHP 7 is gaining steam. While this effort as a whole is very good, it's leaving site owners on older, legacy hosting platforms in a bit of a bind. Why the

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Add SVG image file to WordPress theme

Here's how to add an .svg file to your a template in your WordPress theme - without having to paste the entire file contents: https://gist.github.com/spigotdesign/4e493d5678daeaa8d266 I use this technique to add the main logo to a website. It would normally go in

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WooCommerce 3.9.0 Requires Minimum PHP 7.0

In an effort to continue to push WooCommerce forward, the latest version of Woo now requires a website to be running on PHP 7.0 or later. Sites running on earlier versions of PHP will not be able to upgrade. If you're having

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WordPress & WooCommerce Email Deliverability

When you send an email it better get delivered, right? Ideally into the recipients inbox. As email hosts and ISP's crank harder to fight email spam, we're seeing an increasing issue with our WordPress and WooCommerce Support customers – emails sent from

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Why We Recommend Extensions from WooCommerce.com

We support a ton of customers running WooCommerce on their sites and have seen an equal ton of WooCommerce extensions and plugins on those sites. Over the years we've noticed a few patterns and can safely say that we highly recommend using

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WordPress Performance Optimization

Improve Site Speed and Page Load Times Your site’s search engine ranking depends on a number of factors and an increasingly important one is the speed of your website. All major search engines take page load speed into consideration when determining how

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Keeping up with Gutenberg

Most of us who are close to the WordPress world know that Gutenberg is coming. And probably soon. We've been using it here on Cinch and elsewhere in order to get a better understanding of how it works and how it will affect

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Supporting the Park City Fire District

This post is part of our customer showcase series where we highlight some of the awesome things our customers are doing. Hardworking and proud The Park City Fire District is a hard working team of full time firefighters and EMT's that protects

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WooCommerce Fatal Error: Call to a member function get_data_store()

I recently ran into a fatal error issue when trying to create a new post or page: The error traced to a WooCommerce Subscriptions file, but the problem was isolated to my user account only. I went back and forth a little

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Should I delete the Gutenberg plugin after installing WordPress 5.0?

If you installed the Gutenberg plugin to get a head start on the new 'Gutenberg' editor prior to its inclusion in WordPress 5.0,  you may be wondering if you should now delete the plugin. Yes, you can delete the Gutenberg plguin Now

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24/7 Security Scanning & Malware Removal

A little more than one out of every four websites run on WordPress and at least 42% of online stores run on WooCommerce. Simply put, WordPress – and its most-used ecommerce software – is popular. Unfortunately, hackers like popular things. That is

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WordPress Download Manager < 2.8.8 Critical Security Vulnerabilities

The WordPress plugin, WordPress Download Manager, has been discovered to contain multiple security vulnerabilities in versions 2.8.8 and lower. Both the free and pro versions are at risk. If you use this plugin, please update immediately to the latest build: version 2.8.9.

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