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Our WordPress experts share insider knowledge, troubleshooting guides, and best practices to help you get the most out of your website—whether you're a DIYer or working with our team.

WooCommerce Bookings – Abandoned Cart Items not Auto Deleting [SOLVED]

A customer recently reached out with an issue with WooCommerce Bookings. Abandoned cart booking items weren't being cleared out for others to book. When a customer adds a booking product to their cart, it becomes unavailable for other customers to simultaneously book.

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Does it matter what kind of WordPress theme I’m using?

There are literally* a million WordPress themes out there to choose from. We support ALL WordPress sites, so whether you're using a free, paid, or custom theme built specifically for you, we'll support it. There are things to consider, however, depending on

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How to get your webhost to upgrade to PHP 7

As we saw last week, the WordPress push towards upgrading to PHP 7 is gaining steam. While this effort as a whole is very good, it's leaving site owners on older, legacy hosting platforms in a bit of a bind. Why the

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WordPress Admin Menu Flickers and Jumps: The Fix

Some WordPress users have noticed lately that their admin menu bar has been flickering or jumping around when links are hovered. It turns out that the problem stems from Slimming Paint running on Chrome vers. 45. Reportedly, Google is aware of this

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How to disable plugins when you can’t access WordPress admin

When things go wrong in WordPress, often times the advice you'll hear is to deactivate all of your plugins. Normally this is as easy as going to Appearance > Plugins, selecting all plugins and choosing Bulk Actions > Deactivate: But what if

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5 Minute Security Upgrade: Change your wp_ database table prefix

When you, or your web developer, launched your WordPress site a database table prefix was determined. The prefix helps define and keep organized all of your WordPress data whether this data be something innocuous like the content of posts, or something serious

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Security hole found in Akismet anti-spam plugin

Many WordPress bloggers employ the Akismet anti-spam plugin to prevent spam comments to posts. If this includes you, please update to the latest version to patch a critical persistent XXS vulnerability. You can learn more about this issue from the Akismet blog.

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WooCommerce Subscriptions: Reactivate Canceled Subscription

We use WooCommerce Subscriptions to manage our customers monthly payments, and love its overall functionality. It's both powerful and flexible, and more than enough for our needs. Like all WooCommerce products, WooCommerce Subscriptions come with a built in status set - including

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Domain Names & Web Hosting, Explained

Building a website can be a huge undertaking – especially if you’ve never built one before. While small sites with small budgets can be built with a little elbow grease and a lot of trial and error, bigger sites and e-commerce sites

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Has My WordPress Website Been Hacked?

Unfortunately, hacking is a very real and prevalent problem faced by countless online entities. WordPress, as one of the internet’s most popular platforms for running independent websites, is no exception; approximately 25% of WordPress sites will be hacked at some point during

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Extreme WordPress Housekeeping for Performance

Alt title: How I cut GIGABYTES off a WordPress database One of the things we care about here at Cinch is website performance. We provide our customers support and guidance on how to keep a website fast, as well as managing some

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How to Set Up Google Maps API Credentials and Enable Billing

Google updated its Maps API requirements last year and many of our customers are just now finding their maps no longer working. I'm not sure if the policy is just now going into effect for them, but the issue usually lies in

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WooCommerce 3.1 introduces native product import & export

The release of WooCommerce 3.1 included a number of great additions for store owners and we've found it to be stable and virtually conflict-free for most of our Essential Support for Woo customers. This new version includes native CSV Import/Export functionality so

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Fix FTP Connection Issues with GoDaddy

I recently ran into an issue trying to connect to a new FTP account for a client who's hosted on GoDaddy. After setting up a new FTP account, I copied the credentials GoDaddy provides to manually configure an FTP client and continually

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Responsive Video Embeds in WordPress

For many years we've used Fitvids.js to keep YouTube and Vimeo video embeds responsive for all screens. It's still a good option in that it functions as advertised, but if you're keeping up with the latest in WordPress and Gutenberg, there's an

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Cinch Rebrand – Not Home Services

Since we've had a hard time fininshing our About page and our Story, it's likely you may not know that Cinch is a partnership between two design companies - Studio2 and Spigot. So we take design as seriously as we take fixing

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Slack Snippets zero width space bug

I wrote last week about how to detect and remove zero width space characters (​) from Sublime Text. Turns out the culprit is a bug in Slack. We use Slack to maintain a code snippet library using their Snippet feature. It works

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How to set up multiple Flat Rate shipping options in WooCommerce

Setting up proper shipping options in WooCommerce can sometimes be a daunting task. Depending on what you are shipping, and where you're shipping to, the setup can get quite complicated. For many of our customers, going with a simple flat rate shipping

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How to win the fight against contact form spam

Every few months we see waves of spam messages being sent through our customers contact forms. Fortunately there are steps that can be taken to help put a stop to it. Start with the basic moves The first step we recommend is

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WordPress Download Manager < 2.8.8 Critical Security Vulnerabilities

The WordPress plugin, WordPress Download Manager, has been discovered to contain multiple security vulnerabilities in versions 2.8.8 and lower. Both the free and pro versions are at risk. If you use this plugin, please update immediately to the latest build: version 2.8.9.

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