We write quite a bit on our blog about WordPress and WooCommerce, and how we’ve solved some of the issues we’ve come across. This brings a lot of site traffic – folks looking for help on the same issues we’ve come across. We’re so happy to be able to help and share the solutions we’ve found.
Our on-site chat option is open for all during office hours. Visitors to the blog will often ask us specific questions about their websites and we’re happy to try and help when we can.
We also get asked to take a closer look at a site and to help fix a specific problem. While we’re happy to take a quick look at a website, we require a support subscription before we’ll attempt to fix anything. Many have asked and found it odd that we won’t do a one-time fix. Let me explain why we require a subscription to fix anything at all on a website.
A “Wholistic” Approach to Web Maintenance
There are many reasons we don’t do one-off fixes, but the bottom line is that it doesn’t jibe with our philosophy of how to keep a site healthy and maintained. Proper site maintenance starts with the basics:
- Regular, off-site backups
- Updated software
- Cleaned of hacks or malware
Before we do any work or updates on a new site, we first take a full backup and make sure the site can be restored if something goes wrong.
Once there is a solid backup, we then need to make sure the site isn’t hacked or infected with any kind of malware. We also need to make sure the site software is fully up-to-date. It’s often these two things that magically solve issues without further investigation.
So if we were to do a one-off fix on a website, we’d need to run all our normal maintenance tasks anyway. At that point, it’s simply better for everyone to be on an ongoing support plan.
The Other Reasons
- The trust-factor and responsibility of having your website’s credentials. We take managing site, server and web hosting credentials very seriously.
- We want customers who are willing to trust and rely on us on a daily basis. We’re a partner with every one of our subscribers.
- One-time fixes aren’t always fixed the first time. A one-time fix can easily turn into a two or three-time fix.
- Avoiding billing and invoicing headaches.
- When you plant a flag in the ground and secure it with concrete, it’s difficult to yank out. We’re pretty entrenched on this one.