Our 30-Minute Fixes are the Cornerstone of Your Support Plan
In life, and in websites, things rarely fix themselves. That is why Cinch provides free 30-Minute Fixes for when you need a little WordPress help. Most other support plans only cover the bare minimum of general maintenance and don’t offer to fix things when they break.
At Cinch, we routinely fix sites that have stumped the competition – and we do it faster than anyone else. Thanks to our years of working on hundreds of WordPress sites, chances are we’re already familiar with your site’s theme, widgets and plugins.
Included for free in all of our WordPress support plans, our 30-Minute Fixes are often all of the WordPress help you will ever need.
So what is a 30-Minute Fix?
Generally speaking, if you have a question about your website or a little nagging problem, get a hold of us and we’ll take a look. Chances are it’s covered by our 30-Minute Fix policy. Our goal is to be there to fix the things that go wrong and support you in maintaining an effective website.
That said, not every issue you may encounter can be covered by a 30-Minute Fix. Bigger development or content management projects can take many hours of work, so here’s a quick list to use as a guideline:
Things that are covered
(free of charge)
- Plugin installation
- Broken functionality
- Broken layouts
- Content spam mitigation
- Any minor problem
- Just ask, it’s most likely covered
Things that are not covered
(Discounted dev fee applies)
- Content management: adding pages and posts, etc.
- Fixing email deliverability issues
- Adding reCaptcha, mapping or other APIs
- Major development upgrades
- Upgrades or fixes that take an hour or more
If you have an issue that fits in the ‘not covered’ list, you can still contact us about it and we’ll give you an idea of what it will take to complete the project.
How do I contact you when I have problems?
We’ve made it a breeze to get ahold of us. The easiest is to send us a request at firstname.lastname@example.org, but you can also get ahold of us in other ways:
Bigger than a 30-Minute Fix?
Rome wasn’t built in a day. And not all fixes can be completed in 30 minutes.
For more complex problems, we may need more time to get the job done and get it done right. If we think your issue will require more than the free 30-Minute Fix, we will let you know and provide you with an estimate and our game plan to solve the problem.
With your blessing, we will move forward with the fix at a reduced development rate which starts after your free 30 minutes are up. Once the fix is complete, we will send you an invoice, automatically charge your card on file and provide you with a receipt.
Introducing the 60-Minute Fix
For our friends who opted for the $249/month WordPress Pro-Bundle, good news! We’ve doubled down.
Instead of 30-Minute Fixes, your plan gives you all the benefits of these free fixes for twice the allotted time. These 60-Minute Fixes are great for WordPress issues that require a little more muscle – and a little more time.
Please, don’t be shy. Reach out and chat with us today. Or if email is more your speed, you can contact us at email@example.com for all of your WordPress needs.