How We Connect to Your Site

Managing and maintaining your site requires that we connect to it in multiple ways. We of course need admin access to WordPress as well as an SFTP connection, but here’s the full why, what and how of how we keep your site in good order.

Accounts

WordPress Admin Account – Unless you create an admin account for us, we will first log into your site using the credentials you provide, then create a new user for ourselves – usually.cinchws. We create our own so there is a trail of what we do and it allows you to easily remove us if you no longer need our services.

SFTP Account – Similar to the admin account, we create our own SFTP if possible. This allows us to connect directly to your server to restore from a backup or clean up malware. It also comes in handy if you need help with file-based issues with your site.

Plugins

We install a few plugins that help us manage your site:

• BlogVault – Backup and security system
• MainWP Child – Software connection and monitoring
• WP Rocket – Site Performance
• WP Security Audit Log – Security and event logging
• Imagify – Image performance

Note that not all of these plugins are installed for every subscription and you may not be able to see them from the admin. Our goal is to keep your site running smoothly without getting in your way.

Credentials

We store your credentials in a secure system and only what information is necessary. For example, if you give us your email password to help troubleshoot something, we will not keep those credentials on file. If you cancel your subscription, all credentials will be deleted.

Questions?

Please reach out if you have questions or concerns on how we manage your site. We want you to be confident that we have your back.